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I'm very happy with the way everything went during buying and installation. Everything went smooth and the guidance video was very helpful and easy to understand.
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good. Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.
Excellent! we will be buying from you again in the short future!