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GOOD EXPERIENCE. PRODUCT IS WORKING AS EXPECTED.
Download and installation instructions were clear and easy to follow. The software installed without a hitch. The product was an excellent price and I will not hesitate to purchase another product in the future.
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good. Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.