I received a response within 5 minute when I requested an activation code for Adobe Acrobat XI. I consider that to be excellent!!!
Your support person who helped me install the program was excellent.
I had one minor glitch in my download that caused a problem and this was rapidly identified for me by your customer support. Solved the problem and all worked well. I am very happy.
I was delighted to find InDesign at such a great price and equally as pleased at how quickly I could download it and use it. It's been with me 3 days and I've already designed a brochure! Your site has a very prominent bookmark on my browser.